Task 2 : Business Conversation

Nurul   : Good morning. Can i help you?

Nia      : Good morning. I want to make a complaint about₃ my dress.₂

Nurul   : May i know what is wrong with your dress?

Nia      : I bought here a few days ago. The dress that i ordered isn’t the same as the one i received. The clothes₂ i ordered are white but as you can see₂ i received a red dress.

Nurul   : Can you tell me the order number?

Nia      : 112, under the name Nia.

Nurul   : Please wait a minute, i will check the order section.

Nia      : I will wait.

Nurul   : Nana, can you come here?

Nana    : Yes, i will be there.

Nana    : Can i help you?

Nurul   : Customer order number 112 under the name Nia make a complaint. The dress ordered isn’t the same as she received.

Nana    : I will check for a while.

Nana    : 112 under the name nia ordered a red dress.

Nurul   : But she ordered a white dress.

Nana    : Excuse me, I got the order history here. You’re₁  ordered  a red dress.

Nia      : Yes I at₃ first ordered a red dress but then I make a call to change it to a white dress. I also got the order confirmation on my e-mail.

Nana    : Please wait a minute, let me check it again.

Nana   : I apologize for this inconvenience. I sent you the clothes based on the older order confirmation.

Nurul   : We will make you a new order. The dress will be sent to your address within next week because the dress you ordered is out of stock.

Nia      : This is ridiculously wrong. I need to wear that dress tonight. Can you tell your₁ manager? I need to talk about my complaint on₃ my dress.

Nurul   : Please wait. I’ll talk to the Manager.

Nia      : Okay.

Nurul   : Manager, there is a complaint customer who wants to talk to you.

Chi      : What’s the problem?

Nurul   : She received a wrong order that turns out it’s our order section mistake.

Chi      : Okay i will talk to her.

Chi      : Hello, can I help you?

Nia      : I ordered a white dress few days ago but you look₂ i received a red dress. I need to wear it tonight.

Nana    : It’s my mistake, Mrs Nia has made a change on her color option but i sent her order based on the older order confirmation. And now the white dress that she ordered is out of stock.

Chi     : I apologize for this inconvenience. Because this is our mistake we can accept₁ your complaint and replace the wrong order, except₁ the wrong dress you received is still in good condition. And since the dress you ordered is out of stock, I can offer you to pick one of our other collection that is the same price as your order before. I hope this can solve your problem.

Nia      : Okay, I don’t mind.

Chi      : You can process the returns with my employee. Once again, i’m sorry for this inconvenience.

Nia      : Okay, Thank you.

Explanation

1 = Commonly misused words (your-you’re, accept-except)

2 = Confusingly related words (dress-clothes, see-look)

3 = Preposition (about, on, at)

3EB07

1. Chintya Ludy as manager               (21216586) 

2. Lisana Salmi as order section         (24216074)

3. Nia Novia W as customer               (28216045)

4. Nurul Husaidah as cashier              (25216622)